FAQ
Shipping and Exchanges
When will my order ship?
Orders typically ship out within 2-3 business days unless otherwise noted.
Do you offer returns?
Unfortunately, we do not offer returns.
All sales are final. If your order arrived damaged or if you're experiencing an issue with your product, please include photos and a detailed description in your email, and we'll get started on your replacement order ASAP. We cannot process a replacement for damages if the product has been written in or used. Thank you for your understanding.
Can I change my order?
If your order has not shipped, we will give you a 12-hour window of time to make changes.
For support regarding your order please email us at info@stillhearthollow.com.
Partnerships
Wholesale
We currently offer our products to the trade. Please email us at info@stillhearthollow.com for more details. We would love to work with you!